FAQ
Frequently Asked Questions
What is the 5 for €69 offer?
Choose any 5 pieces from our 5 for €69 collection and add them to your bag. The set price of €69 applies automatically in your cart, no code needed.
How long will it take to receive my order?
We ship worldwide, and delivery times vary depending on your location. As soon as your order ships, we email you a tracking number so you can follow it every step of the way.
Do I need to pay customs or duty fees?
It depends on your country. Customs and import duties, when they apply, are set by your local government and are the buyer's responsibility. Most orders arrive with no extra charge, but this can vary by destination.
What if I don't like it? Can I return it?
Yes. We offer 30-day returns from the day you receive your order. Email help@yhpup.com and we'll walk you through it. Pieces should come back unworn and in their original packaging.
Is your jewelry durable, and will it tarnish?
No, it won't tarnish, change colour or fade. Every piece is made from 316L stainless steel with a gold-tone finish, not plating over brass, so it holds up to daily wear, including the shower, the pool and the gym. Rinse and dry pieces after swimming and avoid direct contact with perfume and other harsh chemicals.
Is it real gold?
No, and we don't want you to think otherwise. It's a gold-tone finish over a 316L stainless steel core. That's what keeps it waterproof, nickel-free and affordable. Solid gold at these prices doesn't exist.
Will the jewelry look exactly like the photos?
Yes. Our photos show the real colour and finish of each piece, so there shouldn't be any surprises when it arrives. If something isn't right, our 30-day return policy has you covered.
Do you offer a warranty?
Yes. Every order is covered by our warranty against manufacturing defects. Email help@yhpup.com with your order number to make a claim.
How will I track my order?
When your order ships, we email your tracking details. Tracking can take up to 48 hours to show the first carrier update.
Can I change or cancel my order?
Email help@yhpup.com as soon as possible. We cannot guarantee changes once processing has started.
What if my order arrives damaged or incorrect?
Contact us promptly with your order number and clear photos of the item and packaging. We will review the issue in line with our Refund Policy and Warranty.
How do I contact Lark & Reed?
Email help@yhpup.com. Please include your order number when contacting us about an order.