FAQ
Frequently asked questions
How does Buy 2, Get 1 Free work?
Add any 3 pieces from the box collection to your cart: you pay for 2 and the 3rd one is free. The discount applies on its own, with free shipping. No code needed.
How long will it take to receive my order?
Orders ship within 1 to 3 days and most arrive 6 to 12 days after that, depending on where you are. We deliver to more than 60 countries across Europe, the United Kingdom, North America, Asia-Pacific and the Middle East; the full list is in the country selector at checkout. As soon as your order ships, we email you a tracking number so you can follow it the whole way.
Will I have to pay customs charges or import duties?
It depends on where you are. Customs charges and import duties, where they apply, are set by the customs authority in your country and are the buyer's responsibility. Most orders arrive with nothing extra to pay, but this varies by destination.
What if it is not for me? Can I return it?
Yes. We offer 30-day returns from the day you receive your order. Email support@larkandreed.com and we will walk you through it. Pieces should come back unworn and in their original packaging.
Is your jewellery durable, and will it tarnish?
It is built for daily wear, and it will not tarnish, change colour or fade. Every piece is 316L stainless steel with an 18K gold PVD or silver-tone finish, so it stands up to the shower, the pool and the gym. Rinse and dry it after swimming, and keep perfume and other harsh chemicals off it.
What is it made of?
316L stainless steel with an 18K gold PVD or silver-tone finish. That build is what keeps it waterproof, tarnish-free and nickel-free, and what lets us keep our prices where they are.
Will the jewellery look exactly like the photos?
Yes. Our photos show the true colour and finish of each piece, so there should be no surprises when it arrives. If something is not right, our 30-day returns have you covered.
Do you offer a warranty?
Yes. Every order is covered by our warranty against manufacturing defects. Email support@larkandreed.com with your order number to make a claim.
How will I track my order?
When your order ships, we email your tracking details. Tracking can take up to 48 hours to show the first carrier update.
Can I change or cancel my order?
Email support@larkandreed.com as soon as possible. We cannot guarantee changes once processing has started.
What if my order arrives damaged or incorrect?
Email us straight away with your order number and clear photos of the piece and its packaging, and we will put it right in line with our Refund Policy and Warranty.
How do I contact Lark & Reed?
Email support@larkandreed.com. Please include your order number when contacting us about an order.